This Support Policy outlines the scope, availability, and limitations of the support we offer to our users and customers.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+5:30), excluding public holidays.
You can reach us via email, live chat, or through our support ticketing system. We strive to respond to all inquiries within 24 hours.
We provide assistance with using our products, troubleshooting technical issues, and general guidance related to our services.
We do not offer support for third-party plugins or tools not developed by us, custom code modifications, or issues unrelated to our platform.
We aim to release regular updates and bug fixes. Critical issues are prioritized and addressed as quickly as possible.
Customers are expected to provide clear, concise information when reporting issues and to follow recommended troubleshooting steps.
We may update this Support Policy as needed. Any changes will be posted on this page with the latest revision date.
For any support-related queries, please contact us at [your support email or link to your support form].